The Guide

It depends on the cause. A manufacturing defect is covered for 2 years. Breakage because a necklace caught on something isn't covered, and neither is a stretched chain. Send us photos and we'll take a look.

Check that the karat and the hallmark (585 or 750) are stated, that you get a certificate and how exchanges and the warranty work. Then read independent reviews, including the critical ones.

A lobster clasp has a bigger, sturdier lever that you open yourself. That makes it less likely to open from a knock or when you catch on something. No clasp is indestructible, so check now and then that it's properly closed.

Every piece passes through a goldsmith's hands: for setting the stones, polishing and the final check. The shaping is done with the technique that best suits the design, from casting to a chain machine.

Yes. TOV Essentials B.V. is a Dutch company. We sell online only, with no shop or wholesaler in between.

Check it yourself: every piece is hallmarked 585 or 750, and you get a personal digital certificate of authenticity and a two-year warranty. What customers think of us is on our reviews page.