Order before 16:30 and we ship the same day. Here's how your order gets to you in the UK, what it costs and how we sort it out if something goes wrong.
The UK is outside the EU, so import duties may apply. See the question about VAT and import duties below.
Delivery times are in business days.
We don't offer express shipping: every order already goes out as fast as possible.
We don't ship on 1 January, 27 April (King's Day in the Netherlands, where we're based), 25 and 26 December.
During sales and busy days like Valentine's Day it can take a day longer.
Your shipping email contains a tracking link. Can't find it? Check your spam folder, or log in to your account. Your parcel is sometimes on its way before the status shows; this can take up to 2 business days. Still not arrived after 4 business days? Get in touch.
First check with your neighbours and in your mailbox, and check the address in your confirmation email. Still nothing after 2 business days? Let us know and we'll open an investigation with the carrier. This takes about a week. If your parcel is lost, we'll send it again or refund you.
We can't anymore: your order goes straight to our warehouse. You can change the delivery yourself through the carrier's tracking link. Forgot your house number? Email us right away and we'll pass it on.
No, your order is prepared for shipping straight away. You can return it once it arrives. Please don't refuse the parcel at the door: we'll then deduct the return shipping costs, + £2 per extra item, from your refund, and it will take longer to get your money back.
All prices include VAT. Because the UK is outside the EU, UK customs may charge import duties or taxes when your parcel arrives. These are paid by you and we have no influence on the amount, so please check with your local authorities before you order. If you refuse the parcel, we have to charge you the extra shipping, duty and return costs. We know it's not ideal and we wish it were simpler.
Then it comes back to us. Please let us know via our contact page: these parcels aren’t automatically registered as a return. We send your order again free of charge, or we refund you as soon as the parcel is back with us.
Take a photo of the parcel and its contents and send it to us with your order number. We'll sort it out for you at no cost.
Not in the UK, unfortunately. FedEx delivers your order to your door, Monday to Friday.
During sales, around public holidays and with payment methods where the payment doesn't come through straight away, your order may ship later. You'll always get an email once it's on its way.
We love to hear your thoughts. So: let’s talk! There is a direct line between us.
Contact UsWe craft jewellery that embody our ambitions. Cause, you and I, we dream it, go for it, get it.
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