SHIPPING & DELIVERY

Ordered today, shipped today. Depending on your country, your TOV arrives tomorrow or within a few working days. As soon as your order is on its way, you'll get a shipping confirmation by email with your tracking link.

We only ship to the countries above. During sales and busy days, delivery can take a little longer.

Use the link in your shipping confirmation to follow your parcel. You can also track it in the app or on the website of your carrier. Can't find the email? Check your spam folder. It can take a little while before the carrier shows the first update.

Has the delivery time for your country passed and there's still no update? Email us at service@tovessentials.com with your order number and we'll look into it.

No worries. We'll hold your order and email you. As soon as we have your complete address, your order is on its way. Tip: always add your house number and any apartment number, and make sure your name is on your mailbox.

First check with your neighbours, your mailbox and the nearest pick-up point. Sometimes a parcel shows as delivered a little before it actually arrives, so give it 2 working days.

Still not there? Email us at service@tovessentials.com with your order number. We'll start an investigation with the carrier and aim to sort it out within 10 working days.

After the collection period, the pick-up point sends your parcel back to us. Please let us know at service@tovessentials.com, with your order number: we don't see a parcel from a pick-up point as a return. Then you choose: we resend your order free of charge, or we refund you as soon as the parcel is back with us, minus the return costs for your country. Don't want to keep your order? Then register a return via our returns portal. That way, you'll get your money back faster.

Yes, in all countries except the United Kingdom, the United States and Canada. Choose your pick-up point at checkout. Your carrier lets you know when your parcel is ready and until when you can collect it. Collect it in time, otherwise it comes back to us.

Within the EU, there are no import duties. Orders to the United Kingdom, the United States and Canada are shipped DDU (Delivered Duty Unpaid). This means import duties and taxes aren't included in your order. If they apply, the carrier charges them on delivery, and they're always for your own account. They're often around 10% of the order value, but the amount differs per order. Check your country's rules before you order, so nothing comes as a surprise.

Let us know as soon as possible at service@tovessentials.com, with your order number and photos of the parcel and what's inside. We'll sort it out free of charge.