Location: Groningen

Type: Full-time (32-40 hours per week)

About TOV: At TOV Essentials, we craft jewelry that empowers dreams and mirrors achievements, embodying the ambitions of self-made women. Our commitment to ethical craftsmanship, using vintage gold and adhering to ancient goldsmith standards, sets us apart. We're looking for passionate individuals to join our team and contribute to our mission of inspiring and empowering women everywhere.

Role Overview: We are seeking a dedicated and proactive Customer Care & Operations Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service through various communication channels. Additionally, you will assist with operational tasks, collaborating with our logistics partner and providing valuable feedback to enhance our products and services.

Key Responsibilities:

• Customer Care:

  • Respond to customer inquiries via email, phone, and social media with professionalism and empathy.
  • Resolve customer issues and complaints promptly and effectively.
  • Maintain a positive and helpful attitude while representing TOV.
    
    

• Operational Tasks:

  • Liaise with our logistics partner to ensure smooth and timely delivery of orders.
  • Monitor and report on logistics performance, addressing any issues that arise.
  • Gather and relay customer feedback regarding product issues and service improvements.
  • Identify operational challenges and propose solutions to enhance overall efficiency.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to tasks.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to providing exceptional customer service.
• Experience in customer care or operations is a plus.
• Proficiency with basic office software (e.g., Microsoft Office, email platforms, social media).

What We Offer:

• A supportive and inspiring work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

How to Apply: If you are passionate about providing excellent customer service and eager to contribute to a growing company, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you would be a great fit for TOV to service@tovessentials.com.

Join us and be part of a team that values ambition, quality, and community. Together, let's make a difference.