Ordered today, shipped today. Here's how your order gets to you, what it costs and how we sort it out if something goes wrong.
Outside the EU, import duties may apply. See the question about import duties below.
Delivery times are in working days.
We ship to the countries listed above. Questions? Send us a message.
Express shipping isn't needed. We process and ship every order as quickly as possible.
We don't ship on 1 January, 27 April (King's Day in the Netherlands, where we're based), 25 and 26 December.
During sales and busy days like Valentine's Day it can take a day longer.
Your shipping email contains a tracking link. Can't find it? Check your spam folder, or log in to your account. Your parcel is sometimes on its way before the status shows; this can take up to 2 working days. Still not arrived after the delivery time for your country? Get in touch.
First check with your neighbours, in your mailbox and at the pick-up point, and check the address in your confirmation email. Still nothing after 2 working days? Let us know and we'll open an investigation with the carrier. This takes about a week. If your parcel is lost, we'll send it again or refund you.
Your order goes straight to our warehouse. You can change the delivery yourself through the carrier's tracking link. Forgot your house number? Email us right away and we'll pass it on.
No, your order is prepared for shipping straight away. Once it arrives, you can return it through our return portal. That's also quicker than refusing the parcel: we would then deduct the return costs for your country from your refund, and your refund would take longer. You'll find the return costs per country on our returns page.
Outside the EU (the United Kingdom, the United States and Canada), local customs may charge import duties or taxes on delivery. Check your country's rules before you order, so nothing comes as a surprise.
If you refuse the parcel, we deduct the return shipping and duties from your refund.
Then it comes back to us. Please let us know via our contact page: these parcels aren’t automatically registered as a return. We send your order again free of charge, or we refund you as soon as the parcel is back with us. Didn’t pick up your parcel from the pick-up point? Then we deduct the return costs for your country from your refund.
Take a photo of the parcel and its contents and send it to us with your order number. We'll sort it out for you at no cost.
Yes. Pick-up points are available in the Netherlands, Belgium, Germany, Austria, France, Denmark, Sweden, Poland, Portugal, Spain, Italy and Ireland. Choose your preferred location at checkout.
During sales, around public holidays and with payment methods where the payment doesn't come through straight away, your order may ship later. You'll always get an email once it's on its way.
We love to hear your thoughts. So: let’s talk! There is a direct line between us.
Contact UsWe craft jewellery that embody our ambitions. Cause, you and I, we dream it, go for it, get it.
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