Yes I can't wait! How long before you ship my order?
Worry not. We are fast as lightning. Orders that come in before 23:59, go out that very same day. Who needs sleep anyway? Only exceptions are public holidays. We love them too much.

How long does it take for a package to arrive?
You may be able to unwrap your TOV as early as tomorrow because: In The NL and Belgium delivery is overnight. Only on Sundays there are never any deliveries, so Saturday's orders arrive on Monday. In the table you can find your expected lead-time. And: off course you get a shipping confirmation by e-mail, so you know exactly when to watch that door.

I live outside the EU, what should I know about VAT and import duties?
All prices include the local VAT. If you're outside the EU, you may have to pay local tax or import duties. If your order is not accepted, know that we have to charge you for the additional shipping, duties and return costs. Therefore we highly recommend you educate yourself on this at your local authorities. Sorry, we also wish it was easier.

Do I need to pay for shipping when I order at TOV?
No, most of the times you don’t. Full service is how we roll. Our standard delivery is FREE of charge. As long as you meet the minimum order value of €50, shipping is on us. For smaller orders, the standard delivery fee is €2,95.

Do you offer pick up points for my delivery?
Yes, we do! Pick-up points are available in the Netherlands, Belgium, and Germany. Simply select your preferred location at checkout.

For inquiries regarding countries not listed, please contact our Customer Service.

Note: these delivery times are indications as listed by the carrier. Delays may occur. For example:

• When you order during sales-season or around peak-days like Valentine.
• When you use a payment method in which payment is not made immediately.
• Shipping exceptions due to holidays