RETURNS & EXCHANGES

Not quite right? Register your return via our returns portal with your order number and the email address of your order. No account needed. Choose what you'd like: another size, store credit or a refund. Within Europe, you'll then get a return label. Drop off your parcel at a parcel point and keep your proof of postage. Returning from the United Kingdom, the United States or Canada? See ‘What does a return cost?’ below.

• ✓ Registered within 30 days after delivery
• ✓ Undamaged and unworn
• ✓ Complete and in the original packaging
• ✓ Clean, especially earrings and piercings

If your return doesn't meet these conditions, we'll contact you about the options.

Yes. Just make sure it's clean, especially earrings and piercings.

Choose a refund and return more than one item? Then you pay €2 per extra item. In the returns portal, you can add shipping insurance for your return parcel. That's up to you.

Returning from the United Kingdom, the United States or Canada? Register your return in the returns portal first. Then send your parcel back yourself, with a carrier of your choice. Shipping costs and any import duties are for your own account. Tip: choose a tracked shipping method.

Register an exchange via our returns portal and choose your new size. Within Europe, exchanging is free. Once your return arrives at our office, our returns team checks and approves it. We'll then ship your new size within 1–2 working days.

Then we'll ship your new size as soon as it's back in stock. Within a few days, we'll let you know when that is.

You can only exchange for another size of the same piece. Fallen for something else? Choose store credit or a refund in the returns portal, and place a new order.

Store credit is free. Choose it in the returns portal and, once your return has been processed, you'll get it by email for your next order. It has no expiry date. Good to know: store credit can't be changed to a refund later. Unsure? Choose a refund instead.

Within 5 working days after your return arrives with us. We refund to the payment method you used for your order.

Is the price difference the result of a promotion? Then you'll get the difference as store credit.

A return is registered with the order number and the email address of the order. Ask the person who ordered your gift to register the return for you.

Let us know straight away at service@tovessentials.com. We'll cover the return costs and sort it out for you.