Shipping goes trough DHL. TOV B.V. strives to send the your order as soon as possible under the  following conditions:
- Ordered before 21:00 on weekdays next day delivery in the Netherlands and Belgium.
- Orders from Saturday & Sunday till 17:30 hours will be delivered on Monday.
- Rest of Europe shipment within 5 weekdays
- Delivery 5 days a week.

- Shipping within the Netherlands € 5,00 per order (Free shipping from €99,00)
- Shipping to Belgium and Germany € 5,00 (Free shipping from €99,00) 
- Shipping to other countries within Europe from € 14.95
If your order is unexpectedly delayed we will contact you within 3 weekdays.

If unfortunately an article is not available, we will notify you within 3 weekdays.

Purchased items may be returned. Within 14 days after delivery. After this period returning the article is no longer possible and the sale is final. You can register your return via the website. Returns are under the following conditions:
- The item is in its original packaging.
- The transmission risk and costs of returning goes to the buyer. TOV BV encourages the client to ship the package trough secured post.
- Insufficient or no postage returns are not accepted by us.
Following correct reception of the returns, the purchase amount is transferred to your account within 14 days.